Comfort That Brings You Closer
Thoughtfully designed wellness essentials that nurture comfort, confidence, and connection. Helping couples feel closer, naturally.
Frequently Asked Questions
Who is HeyCupid for?
HeyCupid is for couples and individuals who value comfort, closeness, and emotional connection. Our products are thoughtfully designed to help you feel more relaxed, confident, and connected, whether you’re unwinding alone or sharing moments with your partner.
What makes HeyCupid different from other wellness brands?
The founders of HeyCupid are passionate about helping Australian couples experience comfort and a strengthened connection. Our products are thoughtfully designed and proven to help enhance intimate experiences, while being discreet enough to blend seamlessly into bedrooms and living areas without drawing attention.
Where are you located?
Our head office is located in Adelaide, South Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money-back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at support@heycupid.com.au.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
HeyCupid is here to help couples rediscover comfort, connection, and confidence through our thoughtfully designed wellness products. Our mission is to nurture and ignite intimacy, relaxation, and emotional partnership, creating passionate and comfortable moments that strengthen relationships and inspire deeper connection.
Fast, Free & Secure Shipping Australia Wide
We believe real comfort and connection shouldn’t have to wait. That’s why we offer fast, free shipping on every order. Your orders are packed with care and delivered straight to your door so you can start relaxing, reconnecting, and feeling good, sooner.